There are time when you look at someone else and all you can see is them being ignorant, stupid, evil, negligent, or some other negative thing. This might often be true, but it is also important to look at life through the glasses of the other people. Why are they behaving like they do? Why do they speak as they do? And yes, if you assume that all people really are good at heart, then you also understand that there is something else going on beneath the surface. Have you thought about this?
I don't know exactly where I am going with this, but it is still interesting to give it a thought and the next time you look at someone and just feel anger and that they are being extremely cruel, try also seeing this as a person with a good heart beneath it all. So, what is really going on? What is causing the bad atmosphere, the negativity, and the cruelty?