Interesting idea that can be implemented in many other organizations where we expend 1/3 of our days. Definitely worth to have it as a guide.
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Interesting idea that can be implemented in many other organizations where we expend 1/3 of our days. Definitely worth to have it as a guide.
True. In fact many organizations, such as Starbucks and Amazon have similar thinking, though via different framework to excel in serving the customers. Joseph Michelli has written a book, "The Starbucks Experience". Yet to learn about Amazon's in further detail.