Topic: Didn't get an upgrade and lost the resources I spent on it
RESOLVED: 4/11/2019 Upgrades are working again
Still pretty new to this game but I think I get the general gist of it. One thing I discovered while looking through the buildings last week was that you can upgrade the safe threshold for each of the resources.
So today I decided to purchase an Alcohol Silo as well as a Weapon Storage because I noticed in a fight I lost a day's worth of materials. I had enough materials for both so I decided to upgrade both, my flow was: I clicked to upgrade Alcohol Silo first, saw my resources get used, then upgraded the Weapon Storage, and saw my resources get used as well. I saw that they started updating and went back to my day.
Later on when I checked back I saw that the Weapon Storage was not even upgrading, yet my resources were still spent for the upgrade (if there's any way to look up history you'll see this). I figured this may just be a UI bug in that I had started upgrading both and maybe after the Alcohol Silo finished upgrading it'd be done as well.
I then checked after my Alcohol Silo finished upgrading and saw that my Weapon Storage never upgraded but I was still charged those resources (1K each).
Am I missing something or is there anything I can do?
Reply to Didn't get an upgrade and lost the resources I spent on it
I've further diagnosed this and noticed on the FAQs there's a answer addressing this. After checking the explorer I do see what I believe is the JSON of my upgrade (https://steemd.com/@grumpypants). Then I went onto discord to see that in the announcements channel they are currently working on a bug regarding upgrades and it's advised to hold off on upgrades for now.
I'm willing to bet once that bug is resolved the change will be reflected in the UI
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Reply to Didn't get an upgrade and lost the resources I spent on it
Looks like the issue still persists. In the Discord another user mentioned this is happening with recruiting troops as well.
Support says that developers are working on it. Its recommended to hold off on upgrades and recruiting until the bug is fixed.
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Reply to Didn't get an upgrade and lost the resources I spent on it
Resolved as of 4/11/2019
I followed up on Discord again with screenshots asking for guidance and if I could provide any info. It was recommended a DM'ed a member of support directly so I did.
He let me know that they encountered some bugs but upgrades are working again (screenshot of the conversation below). I can confirm this as well as I tried upgrading again and it's currently working. However, they are no longer refunding resources so that is a bit of a bummer.
If anyone encounters this in the future I recommend that you begin with looking at the #helpdesk channel in the Discord first (https://discord.me/drugwars), support is quick to respond and let the community know if there are bugs. If you really want some personal attention go ahead and @mention a few folks and they may have you dm individuals.
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