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I'm no expert but I believe it refers to jobs and what not across the staff

What like hotels don't already have check lists and things to make sure everything gets done

No organization, no group can exist without communication. Internal communication is very important for any industry or business. It keeps employees informed on different topics, and is really helpful for the client focused industry. Especially nowadays, when the chats apps and social media are replacing other types of communication.

Thanks for putting it into perspective