I'm not sure what is going on with Amazon. I've been a prime member for years and they always had a level of service which was unsurpassed. In the past 6 months, I've noticed they are cutting corners on everything... the way they ship, package, and many more changes in business practices. They spent years building the trust of their customers and they seem to be in the process of negating that trust with recent changes. This does not seem like a good business move, but maybe they think they are too big for it to matter to their bottom line. I never thought I would give up prime, but may not renew this year.
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Interesting. That has not been my experience overall. I do find their add-on items annoying though.
many of my problems have come from their new practice of using their own deliver service. They show items delivered which in fact have not been delivered. They are good about replacing, but this is happening quite often when they use their own delivery service and never happens with UPS,USPS. It really becomes a problem when you are sending a gift that you think has been delivered and it has not.