It's true we do not handle mainstream users well.
Really Steem is a good fit for self=starters and independent problems solvers. I am not sure we will ever get good at onboarding those who need some help.
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As someone who has been trying to onboard alot of people and getting very little traction because the barriers to entry I can only say, you hit the nail on the head... And the community can't be the one to fix this!
We can't fix it! we can try to help, but that's about it.