Not all feedback is complaining.
Some of it is just feedback.
Every successful company I've worked at understood their current users were a mirror of their future users.
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Not all feedback is complaining.
Some of it is just feedback.
Every successful company I've worked at understood their current users were a mirror of their future users.
No, some feedback is feedback. Complaining is complaining :P
The customers of the companies I have worked for pay to get trained, pay to learn so they could improve their results. Users are only a mirror if the usecase doesn't change and I think this particular industry is so far from maturity, the users are going to change massively because, the world the users live in is changing.
Not all change is harmful, not all change is helpful. Motives, process and communication all matter.
I agree. Under the current parameters, we can do much better so change is necessary regardless. what those changes are might be up for debate.