You hit the nail on the head. It lacks soul. It's what happens when technologists put their logical brain to work creating something. They forget emotional intelligence and simply hunt for 'efficiency'. It's this kind of attitude that is slowly but surely 'efficiently' disrupting communities, industries and everything else that can be 'disintermediated', as they so artfully call it. The trouble with any universe dominated by AI, is it lacks soul, and that's a BIG problem.
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Unfortunately, but the fact of life, is that technologists generally are the only ones technogically capable of creating these things. But all they do is create the framework. It is up to the rest of us to "bend" the framework, and the technologists will tweak the system to meet user demand and the greater good accordingly.
I think the root problem is we need to have some way of forcing (enouraging?) technologists to subordinate the tech to a higher good. And I'm not convinced that's in their DNA. For them, the 'idea' is the thing, and creating that idea - rather like creating the first A Bomb - takes precedence over any ethical or moral imperative. They talk a lot about changing the world - cf Bill Gates, Steve Jobs et al - but in the end what they really mean is 'making cool stuff that gets me admired'. It's not a sustainable means of evolving the species because it comes with no responsibility baked in. Unfortunately.
Forcing anyone is wrong
It makes one slave to the throng
Everyone should have a choice to express their will
If something FEELS good doesn't mean it will work still
Computer programs follow logic not feeling
Which is what "technologists" are dealing