we were taught that having a problem and handling it well often creates more loyalty, than not having a problem at all.
Is that the same as someone who deliberately creates a problem, and then handles it well?
(thinking cap on)... in history, who do we know who does that? ::chuckle::
Actually, when you are breaking new ground and developing new industries, mistakes happen. You deal with them, learn, and move on.
That is not the same thing at all as purposely creating/pointing out problems and pretending to fix them. Which is also a strategy used by many. Especially politicians and companies that profit from fixing things. :) The impact is close though.
Politicians. Hmm... I was waiting for that to appear. Yes. I agree with you.