I hate to say it, but when you have people asking for answers for literally months, and get literally zero responses or feedback, one tends to assume either incompetence or bad news. It would be nice to be proven wrong, rather than simply being told they are not incompetent. Personally, I don't go anywhere near Poloniex and haven't for about a year, because they don't give any explanations about why they just up and halt all Steem transactions. It's well and good to say that all of these conversations remain private, but frankly we don't even know they are happening. I'm really glad I got out of Poloniex and HitBTC when I did, because zero communication in the crypto world usually means you just lost all your coins.