I don't think I will set-up a separate account to chat with customer service. I think I will spend the time inspecting every single wallet transfer for anomalies that should be explained and earn my Steem Back through rant posts mainly...
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Millions in Steem Help hostage. Thousands affected. https://steemit.com/steem/@dragosroua/pa-avoid-poloniex-steem-transfer-don-t-show-up-no-warning