Hey @sportspodium
First of all, I am really glad to see a branding and business post on Steemit which is getting lot of love from community.
I am a blogger, freelancer and social media manager that's why I know how important "Reputation Management" is.
Today one Tweet can ruin our business reputation that's why it's vital to provide online support to convert your unhappy clients into happy clients.
There are lot of bots who can solve this problems but no one can replace a human.