In the B2B market, mobile is fast increasing. Irrespective of the complexity of B2B purchasing, more buyers are using smart devices, in reshaping the B2B purchase pathway. This is creating opportunities for businesses though, many are still skeptical in adopting it. B2B is an acronym for business to business done online between two businesses.
A new study on the mobile device’s effects on B2B shows a significant buying pattern and speeds up further soon. B2B leaders are on the rise using these devices in engaging their customers and has shown the clear impact of reducing purchasing time and high customer loyalty. Industries that would have traditionally depended more on sales than marketing to generate revenue are now doing the opposite due to the influence of smart devices. Mobile speeds up time to purchase and in cases of complex transactions a user experience an increase in the rate of repurchase.
it is becoming clear that those not engaging customers on their smart devices risk losing revenue and share in the market. Shrewd companies are now establishing customer relationships through mobile engagement making it difficult for incomers to dislodge. Mobile devices play a significant role as buyers work out their intent, making slow companies to be in the danger of being eliminated from the thought process before they even know that buyers are considering a purchase.
Business leaders inclined to the use of mobile devices are opening early and noted advantages by defying traditional wisdom about mobile’s dominance in B2B, and what latecomers need to do to catch up.