Tomorrow will mark Week 44 of the Biz Glitch 366 project. That's 308 glitches delivered. I'd like to share with you Glitch #308 since it's a topic that can be somewhat counterintuitive.
The Categories encompass Business Growth and Customer Service. There are 21 categories in total.
You can visit Glitch #308 by visiting OpenSea here.
❓When was the last time you ”fired” a client? There’s nothing wrong with having strict standards for how you conduct your business, including the kind of client you find acceptable.
Those standards create boundaries. Clients need to honor your boundaries, and sometimes, the path to success involves letting go of those clients who fail to respect your standards.
Glitch #50 was the first time we broached this topic which was more than eight months ago.
There are many reasons clients can misbehave throughout the year:
- Frequent and chaotic requests to change the scope of work
- Late payments or failure to pay
- Unrealistic expectations of your work product
- Lack of communication
- Lack of respect
When we fail to jettison bad clients, we’re also failing to invest the time necessary to locate better-quality clients who align with our values and respect our boundaries.
There are also our occasional failures to better onboard clients to help manage their expectations of our work processes. This can lead to blind spots in how we manage the relationship.
When you let go of clients who don't align with your business values, you create space for new, better clients who appreciate your work and are willing to pay what you're worth.
🎯 Goal: Assess if parting ways will cut losses and free up resources. Bad clients can drain resources. They consume time, energy, and resources that could be invested more wisely elsewhere.
📌 Actionable item: Overcoming the fear of firing a client can be overwhelming emotionally and financially. Here are two steps to prepare:
- Calculate the financial and emotional costs of keeping a bad client. You'll likely realize that the cost of keeping them far outweighs the benefits.
- Prepare for a smooth transition by completing outstanding work, ensuring the client has access to necessary files, and being professional throughout the process.
Firing a bad client isn't a failure; it's a strategic move for your business growth. Trust yourself to let go and welcome new opportunities.
You can visit Glitch representing November 5th here.
Visit here to learn more about the Biz Glitch 366 project.