Hi @yabapmatt! Sorry for the delayed reply here.

I can understand that no one of us is perfect and we are not always in the best frame of our mind. That's what being human is ...we can't behave like a precision machine.

I'm sorry if I offended you with this article but these are just my views and feedback to the above scenario. You are right that the said user may not had the right attitude when communicating with you. But try to think from his perspective too. He must have communicated with the bot owner first and he too put all the blame on your tool, his attitude was understandable. And it was the tone of your response to him which dissuaded me to directly get in touch with you on this issue.

I'd have preferred to make the required changes to this post to include your stand and problems you are facing. But I'm quite sick for some days and couldn't reach my computer in time to make any edits here.

I'd like to suggest you to stop using that confusing $ sign and instead use something like:

USD for US dillars
PR for Post Rewards dollars
SBD for Steem Dollars
Steem for Steem.
(With special attention to Post Rewarrds signage).

Also, why to use different units with same sign for “Total Vote Value” and “Total Bid Value"? It will confuse anyone. You can correct that as well. If you want to display multiple figures, do it under the same heading using proper currency signage.

I should have prepared a full post on this to explain it clearly ...the utopian way, but unfortunately, I'm not in the best of my health right now. And I hope you can easily understand my points anyway. May be you have already done this and much more to improve the tool ...as I haven't checked the tool during these days. If so, thanks a ton!

Beside all these, I still can't understand how come 3x rewards can become 2x even after the bidding round is over? Would you like to throw some light on it?

TIA!