A refund would mean getting an upvote retracted and money back. In my case, the SBD was sent to the wrong bot so I never received the upvote! Considering randowhale1 is also owned by randowhale, it should be very possible if they choose to.
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I'm just repeating what he said in this post: https://steemit.com/steemit/@randowhale/randowhale-is-now-only-1-steem-sbd-per-vote-spread-the-news
I hope he can reconsider this situation and help you!
Thanks! that clarified it :)