I agree with you 100% ! In your case it arrived looking old and worn, but a little testing would have told them that they cannot ship things out if they will not even last the journey. In my case, I assumed that metal construction would be sturdy simply because it is metal. My definition of 'steel' was what I grew up with - pure metal - used to make products that do not break. Yet, all metal products that use this one inferior steel, may as well be made out of empty paper towel tubes.