this is a new way of looking at conversations for me. I mean I have done it before, but this seems to be a much more structured and formalised approach. It would be interesting to see how this approach may help when there is already an ongoing conflict or when the participants are really not genuine. For example, in the example about the project due next week: what if one or two participants really don't want to do their jobs, will speaking nicely work? How about handling someone like a Hitler or a Baghdadi?