Typical HP - not a good company to deal with - products, services - racing to the bottom. Complete lack of moral fibre, authenticity or professional standards . Rant over!
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Typical HP - not a good company to deal with - products, services - racing to the bottom. Complete lack of moral fibre, authenticity or professional standards . Rant over!
They had some really solid printers under the business line like the HP 4100 or the 42xx series that simply worked and you didn't need to deal with them every step of the way. More recently or consumer wise it's rather crap, I know.
and now that CSC have bought the Enterprise Services part of Hewlett Packard, I expect the printer part of the business to be just a cheap, non-customer focussed business
After-sale Customer Support is getting really important nowadays when everyone is orienting at giving more than just hw. Steep competition to keep up to and most of those that invest in customer satisfaction are the highest rewarded.