For Poloniex, ASAP = As Slowly as Possible. Poloniex is hopelessly behind on its support tickets. It took them over 1 month to resolve my ticket, during which time they held onto over $1K of my XEM tokens. I wrote a tongue-in-cheek post about it here: https://steemit.com/cryptocurrency/@infinite-monkey/294-return-in-6-weeks-with-new-poloniex-compulsory-savings-program