Give Bittrex a try once you get your money back. I switched to it because I wasn't a big fan of Polo's CS and thought they were kind of slow. I've been using Bittrex for about a month and I love it way, way more. Gives you what your crypto is worth in US dollars right on your wallet, deposit/withdrawals seem to be decently faster, and I've heard the customer service is pretty good.

Either way, hope you get your funds back ASAP!