Myself an multiple friends have been having a hell of a time with the 2nd form of authentication on Coinbase. I've been trying to get my Phone # changed for about 3 months after performing the "change number steps" and their customer support is crap. Any alternatives?
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Oh I'm sorry to hear that, they helped me once and it was good, they even have a live chat. There are many alternatives but I mainly use Coinbase.
https://www.bitcoin.com/