Name calling works though. Hatred is a far better motivator than love. Sometimes calling someone an idiot forces them to do more research on the topic. I'm not saying that's what you should of done in this case but It's just something to keep in mind.
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Yeah I won't do that. For me if someone starts insulting me I feel like I won. If they have to resort to insults then they likely have nothing left in them. That may not be true, but that is my reaction to them.