Try the help channel in steemit.chat. There are usually lots of users there, maybe someone can help. Also, you might try emailing the Steemit team itself for support. I'm not sure if it is still active but contact@steemit.com is or was mentioned on their GitHub page.
Good luck! Hope you can get it sorted out.
okay, will try that now - thanks heaps!
This is probably the best advice as there are some more technically minded people there that could walk you through the process.
I know that @samstonehill had his account hacked a few weeks back and with help from the community was able to recover his account.
check out the posts he created after regaining his account
https://steemit.com/news/@samstonehill/thank-you-steemit-for-finding-a-way-to-retrieve-my-samstonehill-account-from-hackers-together-we-are-stronger
https://steemit.com/steemit/@samstonehill/a-conversation-with-steemit-hacker-accounttransfers-and-important-security-suggestion-for-everyone
okays thanks heaps! I will have a look now :)
No worries, best of luck!
I read through, but the problem is, I don't get the email prompt - like a chance to enter my email address I regged under- it really just says for me, that to enter user name and password - i'm going get off for now but back later thanks will read more of it!
Hhmm, have you tried logging on to steemit.chat using the link in the upper right corner of your steemit home page?
There's a direct link in the drop down menu, once selected it should prompt you to enter your email + password.
Hi, yeah, just tried it again - used the email I signed up with - checked in my inbox to make sure "welcome to steem" - but when I try to sign in, it just says "incorrect password" :/ I am going to get off the computer will come back later on - thanks for your help though, I will keep trying - I did send an email to: Contact@Steem etc., but will see if they reply :/ I have my password that was working a day or so ago, master password/key plus my email - but there is nowhere to recover it with them for me anyway - I just get the words under account recovery: " "We are unable to recover this account, it has not changed ownership recently." - and there is nowhere to enter my email or anything
Your account has not changed ownership is steemit's way of saying that the password was not changed. https://steemd.com/@theouterlight says owner key history (0) , it means that your password was not changed in the last 30 days, so if you have a problem login in it means you are using a wrong password, maybe there is a typo. Try copy/pasting it in clear see if its correct, idk...but your password has definetely not changed so you havn't been hacked or anything, which is why you can login with your posting key.
It looks like you havn't been on steemit for 2 months, when was the last time you logged in with your master password?
I could not loggin to the chat because I don't have the password - only my posting key - but I sent them an email, so hopefully they might reply to me - but I guess will see idk - thanks for your help though!
Did you try to delete all cookie's for steemit.com & remove temp. internet files?
Could help..
no, that that I aware of :/ however, I am formatting another computer with a new OS, with a clean install - so hopefully that might work, I don't know :/