how could someone who has gone to medical school get it wrong?

quite simply, hubris. medical schools should teach mandatory courses in modesty, how to listen, cross cultural communication, and being open to different belief systems outside of western medicine.

I remember the struggle it was for some oncology docs to non judgmentally treat faith based patients who believed that they could cure themselves with prayer. I also recall them trying to talk to hispanic patients who would say they understood and agreed when they didnt.

being trained to read signals, to explain with patience and compassion is priceless knowledge. The question is, how can they have gone to medical school and NOT learned this?