Thanks for reinforcing the idea of holding manufacturers accountable and well done on getting replacements! You are right about purchasing from companies that back their products (and their customers) it makes all the difference.

I lost my last battle to have a faulty product repaired/replaced. It was with the Electrolux company. They messed me around for months and finally offered me 50% off for a new appliance. The one I had was only one year old and cost a lot, so this was not a fair deal. Now I won't buy any of their products under any of their brands not will I use the company that sold me the appliance in the first place.