I think a human can, at least for the next 5-10 years, create a better customer service experience than a computer. Computers these days are based on text researching and transcription. There is no fully developed A.I. that is creating a coherent conversation as a human would.
Sure, we're getting close - evidence being Google's latest demonstrations... but right now a human is much better at creating a friendly experience and flowing conversation.
Beyond that, human to human compassion is lost. No more nude cam shows!
This is a good side of this topic you are hitting on @raaburt but having a good customer experience with humans is a double sided coin. Sometimes the customer experience is amazing and leaves nothing to be desired but with human error and having bad days sometime customer experience can be dreadful.
So for argument sake we have a 10/10 experience for Joe but Sam gets a 3/10 customer experience...
Wouldn't a machine delivering a 8/10 experience for every customer be better overall?
Furthermore studies show that people prefer to have dealings with machines as in certain circumstances the customer or person is not judged by a machine, for instance when buying condoms or xxxxxxl size pants or whatever might make a customer uncomfortable.
This is now also being applied in counselling as people are more likely to 'open up' to a machine because od no judgement...
Well said @raaburt! So... human beings will have a better chance of surviving so long as computers don't have fully developed artificial intelligence… SO FAR?… The fact remains that today machines are made as automatically taught systems!!!..
At the same time natural selection is still influencing the evolution. And THE STRONGEST survives as you say... That's a great answer! Thanks