I have found incredible luck with the tip about holding manufacturers responsible. My fella and I try to purchase quality goods from stores that back up their goods, and are constantly stoked about getting the hookup on free replacements or repairs for the most useful + used things.These are some fantastic tips @walkerland.
Three recent personal examples:
"Black Diamond: Headlamp of 4 years broke and you don't have proof of purchase? No worries, we will send you the newest version free of cost.
Outdoor Research: Waterproof backpack not fully waterproof? Replacement is on its way!
REI: Doesn't work like you hoped? Here's a full refund!"
Thanks for reinforcing the idea of holding manufacturers accountable and well done on getting replacements! You are right about purchasing from companies that back their products (and their customers) it makes all the difference.
I lost my last battle to have a faulty product repaired/replaced. It was with the Electrolux company. They messed me around for months and finally offered me 50% off for a new appliance. The one I had was only one year old and cost a lot, so this was not a fair deal. Now I won't buy any of their products under any of their brands not will I use the company that sold me the appliance in the first place.
Yes! Sticking to your guns on what matters really makes a difference, the voting power of our money is quite real @walkerland