That someone came to us to tell us about their problems or perhaps asking for advice is an important responsibility, since it is a trust that has been granted to us and in some way we can not let it down. Listening carefully, having a visual contact with the other is paramount.
In this listening role, the most important thing is to help the other person with an objective approach to the facts. When we are immersed in a problematic situation we always see the negative side of things. A third person, who has a good capacity to listen can make us see the positive aspects that are presented to us, the opportunities that are there within our reach.