I'm 100% with you. My background is in the behavioural sciences and what you're saying here counts for prisons, but also mental health institutions (makes sense, sometimes they overlap anyway). So often we think isolating and 'pushing back' behaviour is the way to go and if someone goes 'calm' we think we've had success. Then the person goes back to the world and has a fall back. Why?! Because we didn't get to know them as a person and their individual challenges and responses to those challenges. I makes me sick thinking about how we treat people as societies sometimes - there's still a lot to learn and improve on this topic :-)