Yeah, I use 铁路12306 and it automatically assigns your seat. I have actually never tried to buy a soft sleeper ticket from the window at the train station so you might be able to choose whether you want a bottom bunk if you get one from there... I don't know if they still do that but it would make sense. An elderly person would probably want the bottom bunk.
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Yup, each has its benefits. Some people prefer the upper bunk. I downloaded 12306 and 高铁时刻表 before but haven’t used them for a long time:
You haven't used them because you haven't been back to your motherland in a long time. Where in China are you from? I can't remember if I asked you before.