A very interesting story! In my opinion, I think it would work a lot if people would (indeed, like you stated) keep calm themselves. You can't calm someone down, if you're stressed out yourself. I don't have any children of my own so I can imagine that 'keeping your cool' is not always an easy thing to do, but still - it's best for young kids.
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It's reaaaaly hard sometimes! Sometimes I need to leave the room and take ten minutes before I open my mouth so I don't shout. Thank you for your comment