Micromanagement is the worst. I don't know how managers think it's a good idea to breathe down people's necks like that. I worked in a call centre once where all management seemed to care about were the stats... so people found ways to get the right stats without doing any work, even to the point of sitting there and maybe taking 1-5 calls a day, or putting people on hold as soon as the call dropped in. I was shocked when I realised what they were doing.
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Ha! Yep, delt with that a long time ago. There was a way to get the stats without the work. Like taking a call, waiting a few minutes, changing your status and you'd drop right back to the bottom of the queue. The last job, you could sort of do that but there was a report called "unproductive" that would essentially show you not taking calls.