It seems a difficult exercise for most to look at a situation from a perspective other than their own. If only we all could take pause in our own ego long enough to weigh options for the most positive, lasting outcome. A differing opinion isn't necessarily wrong. It may be perfectly correct, due to the experiences they've had leading up to the formation of that opinion. It's only when we take the time to share the experiences behind that opinion that we might come to an understanding and possibly compromise. Our world has taught us to expedite things, but we must fight that conditioning in order to better our relationships. You can only facilitate change by opening up and taking the time to make those connections.
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It is particularly hard when the critic is being a real jerk, but even those people we find difficult to get along with usually have a point to digest out of it all.
Sometimes they prove the purity of their message by not caring at all how you "feel" about the brutal truth they are allowing to splash wherever it pleases...even on you.
Some of my best teachers were the harshest...human and metaphorical.