There's definitely so much you learn on the fly! I'm glad your interactions with IT have been good so far. That's not always what I hear, and we admittedly still have a long ways to go as an industry. Well off to bed now, little one wakes at 5am.
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I hear you on that one, I should be hitting the hay soon too.
My brother works IT, that's why I'm understanding. It was just never my thing. He fixes computers and I fix open wounds, that has always been our agreement.