There are a major issues with doing everything on chain. Even if a better system was created (let's say a frontend that doesn't nest comments and makes them very readable and only selects the Hivewatchers comments), it's not ideal for something that's meant to be a live discussion. We have considered many different options but we couldn't arrive at anything ideal. Everything we do is with language barriers and geographical limitations in mind.

Some concerns are:

1. The person may run out of RCs as conversations are long. Often the person needs help and it's a matter of them themselves being scammed by someone they trusted or a money seller. The discussion becomes long. There are also a lot of revisions and corrections especially for people who don't speak English well.
2. Many individuals are using mobile devices but don't have unlimited data plans. It's considerably cumbersome to have them load let's say hive.blog every time.
3. Second blocks + Hivemind means that every message takes time. In many cases the person has a short window while they have power or service. We also don't have an unlimited amount of time.
4. On chain other people can butt in and start derailing the conversation. In a chat we can regulate them somewhat but on chain we can't.
5. Many people don't want their account messed up with massive strings of comments and discussions over something that's a straightforward matter, particularly if they're the victim of someone else.
6. The person may be getting downvoted by others (not Spaminator) and would not want to post anything as a target.
7. People understand the Discord process and if they don't they can ask clearly. They see other people write their messages and are guided by them. We'd need a frontend that only has posts/comments related to HW so people can find others as examples.
8. Many people don't have access to their accounts when they're coming to appeal. They're hacked but don't realize it.
9. It is a considerable learning curve for many people to use a new frontend or to just locate it and sign in. Those who think it's not are approaching it from their own perspective. Discord is already at the upper limit for many people.
10. In ID theft cases the fewer mentions of the stolen identity the better. It affects search results and upsets the victim. The victim also doesn't have a Hive account nor do they want one most of the time.

There are many others. The Hivewatchers family of tools is already significant and much of it is being updated now. If we were going for a frontend we'd be scheduling it into next year. A ticket type system is already in the early stages of planning as part of something else.

The other end of the public on-chain discussions is we cannot have proxy appeals. Those are first of all unfair and mean unequal treatment for people, which we all know is a form of corruption. Second, we had many cases of scammers targeting people to either force them to issue a proxy appeal or as retaliation if they're unsuccessful. Death threats and threats of violence/assault where the parties know each other are not uncommon. When a scammer fails with a proxy appeal they take it out on the person who tried to help. Proxy appeals are much more difficult to control on-chain than off.

What we do and keep doing for now is all of our appeals and discussions are in the public areas of Discord. We're not permitted to process some situation elsewhere. Everything is to scope. I mentioned this in another comment earlier, but Hivewatchers is like a chess piece. It can only move as designed and it can't move in any other way.

In regards to feedback, we accept feedback. We are the only anti-abuse project that does. However, we've been around for many years and we fought through many attempts to manipulate us. We don't take "feedback" from any special interest groups that are only lobbying for their own preferred users. All Hivewatchers actions are uniformly applied to everyone no matter where they're from and what their content is.