I have experienced disappointment several times in buying goods online, maybe I was a little careless at that time, the slightly lower price offer was the cause of everything happening, and one mistake from me opening the item without taking a video, they sent the damaged item, really bad.
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Thankfully in my country online sales are regulated, I'm only buying from trusted sources, so I had no worry at all, but still. I'm sorry to hear about your experience. It's not nice to buy something that is already damaged.
This may be an unpleasant experience, but I still take the positive side of every incident.