There's many variables that can delay transport, but customers don't want to hear any of them; humans seem to have lost their sense of understanding at times I think, although with transport it has more to do with money, and therefore greed, I guess.
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The administrative principle is fulfilled, and companies are impersonal (they care very little about the human condition) they are only happy with the cost-benefit and who is at the top having it all .... Elites ... as well as those who manage everything in the world, including social networks.