I am now reconsidering our HR strategy. Perhaps we are too accommodating. In the old days, I didn't hear them complain. But when things are changing for the better, they seem to focus only on the shortcomings of the management and fail to consider their responsibility and the good of the company.
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Often, when things are changing for the better, people will feel that most of the benefits are going to the top, while they get left behind, even when that is not true. If your employees are struggling in their life, they will complain about their work, whether it helps them or not. People under constant stress lash out where it is most convenient, not most appropriate.
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And that's sad particularly to see old employees who claim to have concern for the institution.