That's an awful experience! I hope it will be okay and will have what you paid your money for. Never knew e-sims could go wrong like that.

Two years ago, our locality lost online of the best data provider too, I called and emailed and chatted on their hotline and anywhere I could contact them but it just wouldn't work. Their agents also don't believe we lost connection since there was not report. It continued for over a month and it was frustrating