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I heard back from STEPN. They are back to accusing me of not knowing that upgrades can fail (not the issue). /4

It also sounds like they are trying to trick me into spending more GMT to do more debugging for them

They want to know the ID of the gem I don't know. I haven't used them to track them before. Now we know we need to track the Gem ID. /5

I will continue to work with them. It sounds as if they think I am upset that there were failures when I am actually very concerned that success rates are not followed as promised. /6

The only mention of gem upgrade success rates is on this page /7 https://whitepaper.stepn.com/game-fi-elements/gems-and-sockets

/8

The wording could be clearer. It states "There is a certain percentage Gem upgrade which can fail from Level 1 - 5". This means that outside that percentage, you cannot fail. More updates to come as this develops. /9