Case Study: Eric Rodriguez's CoPilot Tool

One example of Gusto's approach is Eric Rodriguez's CoPilot tool, which was built by a customer support team member. Eric's tool is a natural language processing (NLP) application that can answer customer questions in natural language. The tool was built using a combination of NLP and machine learning algorithms, and was trained on a large dataset of customer support interactions.

The CoPilot tool was a success, and was adopted by the company's customer support team. The tool allowed the team to respond more quickly and effectively to customer inquiries, and improved the overall customer experience.