Currently, United is using a mix of four different providers — Gogo, Thales, Panasonic and Viasat — all with different capabilities and limitations. You may find yourself on one flight that lets you stream video, for example, while your connecting flight only supports basic web surfing. While the airline has attempted to unify these systems behind a single sign-in experience, Jojo admitted that it’s not always possible to shield customers from the underlying complexity.