On the customer side, I have noticed package tracking has all but disappeared. In another case, I got a notice that I was the next stop and then had to wait while he went through 5 residential streets and 15 deliveries before he got to our building! Or I get a notice the package is ten stops away then it shows up on my doorstep an hour later with no updates or a map of the delivery location during that last hour. Or It is left in the vestibule of the apartment building at 4:00 am with a zoomed image of just the package so I can't tell where in the building it is left. by the time I go down to the vestibule, it has been stolen by another tenant or a transient and sold for crack by 4:15am according to our community security team. (In that case, they were able to identify the individual and charge him with theft under $500).