With a $12 million seed round led by Sequoia and HubSpot Ventures, Agency is poised to make a significant impact in the customer success management space. As Torres said, "I'm not done" – and with Agency, he's just Getting Started. The company's product is currently being tested with companies, including HeyGen, and is available in an invite-only beta for customer success professionals. With its innovative AI-powered solution, Agency is well-positioned to revolutionize the way companies approach customer success management.