Alan said it has put in place guardrails to prevent this. First, using the AI chatbot is entirely optional. “Mo rephrases my question, introduces itself and asks if I want to start with Mo or if I want to talk to a doctor,” Lizée explained.

Second, Mo’s answers are checked by a doctor within 15 minutes. They can either confirm the medical advice or correct what has been said in the conversation. Patients will then receive a message explaining how the doctor feels about the AI’s answers.