Robots and Artificial Intelligence

By 2035, one in three jobs could be automated by real robots, predicts PwC. While robots are traditionally applied to repetitive processes, white-collar roles are also affected, particularly those focused on data sorting. For example, robots are already being used in customer service, where they can handle routine inquiries and free up human customer service representatives to focus on more complex issues. However, jobs where workers are less likely to be replaced by robots include those in health care, where human empathy and judgment are essential.