Uber to launch OpenAI-powered AI assistant to answer driver EV questions
Uber is continuing its push to bring more electric vehicles onto the ride-hail and delivery platform
Uber Unveils AI-Powered Chatbot to Help Drivers with Electric vehicle Questions
In a significant move to promote the adoption of electric vehicles (EVs), ride-hailing giant Uber has announced the launch of an AI-powered chatbot designed to assist drivers with aLL their EV-related queries.
The chatbot, powered by OpenAI's GPT-4o, will be integrated into the Uber driver app and will provide personalized answers to drivers' questions about EVs, including where to charge them, which one to buy, and more.
The chatbot will be accessible from the home screen of the Uber driver app and will be continuously updated with new information.
According to an Uber spokesperson, the chatbot will be able to provide answers in multiple languages, although the exact languages supported have not been disclosed. OpenAI's GPT-4o is capable of supporting over 50 languages, making it a valuable resource for drivers from diverse linguistic backgrounds.
In addition to text-based questions, drivers will also be able to speak directly to the chatbot, and the chatbot will be able to audibly respond to their queries. This feature will be particularly useful for drivers who prefer to communicate verbally or have difficulty typing. The chatbot's capabilities will not be limited to EV-related questions, as Uber plans to expand its integration to other use cases in the future.
To further support drivers in their transition to EVs, Uber is also launching an "EV mentorship program." Highly rated drivers who have experience driving an EV will be able to earn cash rewards and other incentives if they take on the role of mentor for drivers who want to learn more about the experience of owning an EV. This program will provide a valuable opportunity for drivers to share their knowledge and expertise with others, promoting a sense of community and collaboration within the Uber driver network.
The chatbot and EV mentorship program are part of Uber's broader efforts to promote the adoption of EVs. The company has also announced several other EV-focused features and updates, including the expansion of its Uber Green offering, which allows riders to choose to ride in a hybrid or EV in over 180 markets. The company has also introduced an EV-only option in 40 cities, with more to come.
Riders will be able to set their preference in the Uber app to get matched with EVs when one is nearby. This feature is expected to make it easier for riders to choose sustainable transportation options and for drivers to earn more money by driving EVs. By providing drivers with the information and support they need to transition to EVs, Uber is helping to reduce its environmental impact and promote a more sustainable transportation system.
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