Platforms pioneering AI in customer service
Several platforms incorporate AI to enhance customer experience in digital environments, which is crucial as we move toward a metaverse-driven future. Companies like Zendesk and Salesforce are implementing AI chatbots to handle basic customer queries, allowing human agents to focus on complex issues. Similarly, AT&T’s “Ask AT&T” platform provides an internal AI assistant to optimize customer service workflows, which could be adapted for the metaverse to offer real-time assistance in digital spaces.