Our own experimentation with AI platforms—such as Google’s recently launched AI Summaries—has shown that the algorithm-led agents often have no idea what they’re talking about (for instance, Google’s program once tried to convince me that dogs play sports and told me that the best way to make pizza was to fill it with glue). For whatever reason, corporate America continues to rush AI’s integration into customer service applications across the web, despite the obvious risk of pushing out a whole lot of bad advice to the public. The attitude seems to be: It doesn’t matter if the information is incorrect, just so long as we don’t have to hire a real human to do this job.